Frequently Asked Questions

Use Book Now. As you choose your service and enter details (area, rooms, extras), you’ll see an estimated price (when enabled). You’ll receive confirmation by email after submitting.

Commercial (Office, Gym, Medical, Child Care, Pub, Strata, Post-Construction) and Residential (Regular/Deep, End-of-Lease, Laundry/Fold/Iron). If you don’t see your exact scenario, choose the closest and add notes in “Other requirements”.

Yes. The booking flow is mobile-first and takes a few minutes.

Each service has a standard price plus modifiers (e.g., area in sqm, number of rooms, add-ons). Recurring bookings can receive frequency discounts (weekly, fortnightly, monthly). Final pricing is confirmed after reviewing your details and access.

Yes—recurring schedules may receive discounts. Package bundles (e.g., windows, oven, carpet add-ons) can be included in your booking notes for a combined quote.

Choose your preferred date/time in the booking flow. We’ll confirm availability or propose the closest slot if your first choice is not available.

No—many clients provide access instructions or a lockbox code. Please include parking or fob/elevator details so we can arrive and start on time.

On-site or nearby parking helps us start quickly and bring equipment safely. If parking is limited, add guidance in the booking (“Parking/Access details”).

Yes, our teams bring professional products and tools suitable for homes and commercial spaces. If you prefer specific products, mention them in your notes.

Yes. Our cleaners are background-checked and fully insured, and we stand behind our work with a satisfaction policy. (This mirrors Sydney market expectations of insured, vetted cleaners.) :contentReference[oaicite:0]{index=0}

Yes—choose Medical Cleaning for clinics/consult rooms; add compliance notes (e.g., infection control) in the Details step.

Let us know within 24 hours and we’ll make it right quickly—reclean the missed areas or discuss an appropriate remedy. This aligns with the “make it right” approach common among leading Sydney cleaners. :contentReference[oaicite:1]{index=1}

Reply to your booking email or contact us at least 24 hours in advance. Short-notice changes may incur a fee to cover allocated time and travel.

Right now, you pay on confirmation/invoice. Card payments (via Stripe) and deposits will be available soon in the Review step.

Yes—every completed booking receives an invoice/receipt by email for your records.

Include your agent’s checklist in “Other requirements” so we can align with bond expectations (oven, inside cupboards, skirting, tracks, etc.).

We handle builders’ dust with HEPA-capable tools and multiple passes. Please note any fragile surfaces or special finishes.